Policy

Shipping Policy

Effective Date: 9 May 2026

Anna Okaria

offers local and selected international shipping for eligible products.

Processing Times

Orders are typically processed within 2–5 business days after payment confirmation.

Custom or made-to-order pieces may require additional preparation time. Estimated timelines will be communicated where applicable.

Delivery Times

Estimated delivery times:

South Africa: 2–7 business days

International: 7–21 business days depending on destination and customs processing

Delivery times are estimates and may vary during high-demand periods.

Shipping Fees

Shipping fees are calculated at checkout based on:

Delivery location

Parcel size and weight

Shipping method selected

Tracking

Where available, tracking information will be provided once the order has been dispatched.

Customs & Duties

International orders may be subject to customs duties or import taxes imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Address Information

Customers are responsible for providing accurate delivery details. Anna Okaria is not responsible for delays or losses caused by incorrect address information.

Lost or Delayed Parcels

If your parcel appears delayed or lost, please contact us at:

info@annaokaria.com

We will work with the courier partner to assist where possible.