Policy

Refund Policy

Effective Date: 9 May 2026

At Anna Okaria

, each piece is carefully prepared with attention to craftsmanship, quality, and presentation. We aim to ensure every client is satisfied with their purchase.

Returns Eligibility

Returns may be requested within 7 days of receiving your order, provided that:

The item is unused, unworn, and unwashed

Original tags and packaging are still attached

The item is in its original condition

Proof of purchase is provided

Non-Refundable Items

The following items are non-refundable and non-returnable:

Custom-made or tailored garments

Altered items

Gift cards or promotional items

Earrings or hygiene-sensitive accessories

Sale or clearance items unless faulty

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

info@annaokaria.com

Please include:

Your order number

Clear photos of the issue

A short description of the problem

Once reviewed, we will arrange a replacement, repair, exchange, or refund where applicable.

Refund Process

Approved refunds will be processed back to the original payment method within 7–14 business days after inspection and approval of the returned item.

Shipping fees are non-refundable unless the return is due to an error on our side.

Return Shipping

Clients are responsible for return shipping costs unless the item received was incorrect or faulty.

We recommend using a tracked courier service, as Anna Okaria cannot be held responsible for lost return parcels.